Return Policy

RETURNS, EXCHANGE & DAMAGE POLICY

At Akayi by Anshika, every creation is handcrafted with precision, time, and care. As couture garments are inherently personal and made to order, we maintain a strict policy while ensuring fairness and transparency in case of genuine issues.

Exchange Policy

Due to the handcrafted and made-to-order nature of our garments, we do not offer exchanges on any orders, including:

• Custom-made pieces
• Made-to-order garments
• Standard catalogue items

Each outfit is individually produced and cannot be resold or repurposed.

Damaged, Defective, or Incorrect Items

In the rare event that your order:

• Is received in a damaged condition
• Has a manufacturing defect
• Differs from what was confirmed at the time of order

You may request a resolution subject to the following conditions:

• The item must be unused, unwashed, unaltered, and returned in original packaging with tags and invoice
• You must notify us within 24 hours of delivery
• Clear images/videos must be shared via email

All requests are subject to inspection and approval. Upon approval, we may offer repair or replacement at our discretion. No refunds or credit notes will be issued.

Domestic Orders (India)

We currently do not offer returns, exchanges, or refunds for domestic orders.

Non-Returnable Items

• Gift cards or certificates
• Jewellery, bags, potlis, belts, or accessories
• Customised garments
• Worn, washed, or altered items
• Sale or discounted items
• Items without tags or packaging

International Orders

We currently do not offer returns, exchanges, or refunds for international orders.

If an item arrives damaged or incorrect:

• Email labelakayi@gmail.com within 24 hours
• Share clear images/videos
• Wait for “Return Accepted” confirmation before sending anything back

Items altered, worn, or damaged by the customer are not eligible.

Refund Policy

No refunds are provided under any circumstances. All purchases are final once confirmed.

Return Communication